E-mail:

info@dollyboots.co.uk , stating size, colour and address. Please also help us to help you by supplying daytime/ evening telephone number and where possible the best time to contact you.

Postage and packing:

Mainland UK - Prices quoted are inclusive of postage and packaging by standard First Class mail. For courier, guaranteed next-day and other options, please contact us.

Outside Mainland UK - We will only ask you to pay the difference between the mainland UK price and the price charged for your area - please contact us for more details.

Payment details:

We accept cheques and postal orders, as well as...

Credit/ debit cards:

Terms and Conditions - please read these carefully as ordering from us confirms acceptance of the conditions specified below:

We make every effort to ensure your order is delivered safely, in good time and in a perfect working condition. Should you be unsatisfied in any respect, please refer to our terms & conditions as below.

Damaged products or missing items
Please inspect your purchase as soon as you receive it. Check to see if the item we have sent is in perfect working condition and make sure we have sent the correct items in the right quantities. If this is not the case, please notify us within 2 working days of receipt of your item.

Faulty products
If you believe the item you have received has a manufacturing fault or defect, please contact us within 30 days. We will advise you on how to return the item and will send you a written confirmation. We ask that you then simply return the item in full, along with the packaging, within 7 working days. It is your responsibility to make sure that the items are returned to us safely and without any further damage so please ensure it is packed safely and securely. We recommend using a recorded delivery service.

When our returns department receives the item they will inspect it carefully to establish the nature of the fault or defect.

Please understand that we cannot be held responsible for any damages caused due to any improper use. If the item is judged to have been damaged, through improper use, we will return the item to you and a further delivery charge will be incurred.

If the item is found to have a manufacturing fault or defect we will either attempt to repair the fault or provide a replacement - if applicable, we will also refund you the cost of returning the item back to us.

Please note the initial delivery charges are non refundable

Change of heart
We do ask that goods returned to us because of an “unwanted gift” or a “change of mind” are returned in an unused and re-saleable condition, including the undamaged product packaging.

Please understand that we cannot accept a return on an item, which has been used, has damaged packaging or has anything missing. If our returns department cannot accept your return, we will return the goods back to yourself and a further delivery charge will be incurred.

Please ensure the returned item is packed safely and securely. Any postage costs on sending the item will not be refunded. Please note that we cannot be held responsible for packages lost in transit.

Please note we will only accept goods back as “change of heart” within seven days of receiving them. Please note delivery costs will be deducted from any refund given.

Refunds
We aim to refund customers within 7 working days of receiving your goods back into our warehouse. Once processed, refunds will be transferred back to the original credit card.